Shipping Policy

Thank you for shopping at Vietactical.com. We are committed to delivering your orders in a timely and secure manner. Please review the following shipping policy to understand how we handle your shipments.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
  • Cut-off Time: Orders placed before 12:00 PM will be processed the same business day. Orders placed after 12:00 PM will be processed the following business day.

Shipping Rates & Delivery Times

We offer a range of shipping options to ensure you get your package as quickly as possible. Shipping charges will be calculated and displayed at checkout based on your location and the selected shipping method.

  • Standard International Shipping (8-11 business days)*: Rates are calculated at checkout.
  • Expedited International Shipping (3-7 business days)*: Rates are calculated at checkout.

*Please note that delivery times may vary depending on destination and customs processing.

Shipping Restrictions

We currently ship to the following countries*:

  • United States (US)
  • United Kingdom (UK)
  • Australia
  • Canada
  • Germany
  • Italy
  • Spain
  • Poland
  • France
  • Romania
  • Singapore
  • Viet Nam

 

International orders are shipped via DHL/UPS Express International, our preferred carrier for global deliveries. We choose DHL Express for its exceptional reliability, real-time tracking, and dedicated customer support, ensuring a smooth and secure shipping experience from start to finish.

*Due to regulations, certain airsoft items or night vision devices may be restricted in specific locations. Please check with local laws before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment. Please allow up to 24 hours for the tracking information to update.

Customs, Duties, and Taxes

For international orders, Vietactical.com is not responsible for any customs fees, duties, or taxes applied to your order. These fees are the buyer’s responsibility and are imposed by your local customs office.

Lost or Damaged Shipments

Vietactical.com will assist you in resolving any issues related to lost or damaged shipments. If you receive a damaged package, please contact us immediately so we can guide you through the claims process with the shipping carrier. Be sure to keep all packaging and damaged items for your claim.

Contact Us

If you have any questions or concerns regarding your shipment, feel free to contact our customer service team at [email protected] or connect with us through our live chat – We are here to assist you!